Store Policies
At Connecting the Dots through Culture, we provide culturally grounded resources to support educators, services, and communities to connect, learn, and grow together. The following policy outlines how we manage orders, delivery, and use of our resources.
Orders & Payments
All orders must be paid in full prior to dispatch unless otherwise arranged.
We accept payment via our online store or invoice (for approved organisational purchases).
Shipping & Delivery
Orders are processed within 3–5 business days. Delivery timeframes may vary depending on location.
Pre-order items will be clearly marked with expected dispatch dates.
Tracking details will be provided where available once your order has been shipped.
Returns & Exchanges
We will offer a replacement or exchange where items arrive damaged, faulty, or incorrect.
Please contact us within 7 days of receiving your order with details and photos.
Approved returns can be sent to:
Connecting the Dots through Play
13 Palm Terrace
Ingham QLD 4850
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
We do not offer returns for change of mind. If you are unsure about a product, we encourage you to contact us prior to purchase.
Cultural Integrity
Our resources are created and curated with respect for Aboriginal and Torres Strait Islander cultures.
By purchasing from us, you agree to use these resources respectfully and not reproduce, copy, or distribute CTDTC materials without permission.
Resource Use
Our resources are designed to support learning and reflection within educational and community settings. They are intended to complement ongoing learning and connection with community, not replace it.
Workshops & Training Resources
Resources purchased as part of training or workshops are for use within your service or organisation and are not to be shared or reproduced without permission.
Cancellations (Workshops & Events)
Cancellations made more than 7 days prior to an event may be transferred to another session.
Cancellations within 7 days may not be refundable.
Digital Resource Use Policy
This policy applies to all digital resources, downloads, templates, and materials purchased or accessed through Connecting the Dots through Culture and Connecting the Dots through Play.
Permitted Use
Digital resources are licensed for use within the purchasing service, organisation, or individual.
Resources may be:
- Used within your own learning environment or organisation
- Printed for internal use
- Shared with your immediate team within the same service
Restrictions on Use
Digital resources must not be:
- Shared outside your organisation or service
- Uploaded to websites, shared drives, social media, or public platforms
- Distributed, resold, or used for commercial purposes
- Reproduced, adapted, or rebranded as your own
Returns & Exchanges
We will offer a replacement or exchange where items arrive damaged, faulty, or incorrect.
Please contact us within 7 days of receiving your order with details and photos.
Approved returns can be sent to:
Connecting the Dots through Play
13 Palm Terrace
Ingham QLD 4850
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
We do not offer returns for change of mind. If you are unsure about a product, we encourage you to contact us prior to purchase.
Cultural Knowledge & Integrity
Our digital resources include cultural knowledge, language, and frameworks grounded in Aboriginal and Torres Strait Islander perspectives.
By using these resources, you agree not to:
- Misappropriate or reinterpret cultural content as your own
- Use materials out of context or in ways that cause harm or misrepresentation
- Separate the content from its cultural intent or meaning
You agree to use all materials with respect, acknowledging their source and purpose.
Copyright & Intellectual Property
All digital resources remain the intellectual property of Connecting the Dots through Culture.
Purchase of a resource grants a limited, non-transferable licence to use the material — not ownership of the content.
Breach of Policy
Unauthorised use, sharing, or reproduction of digital resources may result in:
- Withdrawal of access to resources
- Refusal of future purchases or services
- Further action where required to protect intellectual property and cultural integrity
Contact
If you have any questions about your order, our resources, or how a resource can be used in your context, please contact us at [email protected].
Our Commitment
We are committed to supporting meaningful connection to culture, community, and practice through everything we offer.
